Privacy Policy

You give us information directly when you place an order, submit a contact, financing, trade-in or review form, or create an order tracking lookup. That includes your name, email address, phone number, delivery address and anything you write in a message field.

We collect order information as part of completing a sale: the campers you ordered, totals, chosen payment method and order status history. Payment card details are never stored on our servers — card payments are completed through our payment provider's secure link.

Like most websites, we collect basic technical data: pages visited, browser type, approximate region derived from your IP address, and referring pages. We use this only to understand what visitors are looking for.

We use your information to:

We do not sell your personal information. We do not rent, trade or share your contact details with third-party advertisers. We do not store payment card numbers.

We share the minimum necessary with service providers who help us operate: our database host, email delivery provider, payment processor and delivery partners. Each is bound to use the data only for the service they provide to us.

We disclose information when required by law, court order, or to protect the rights, safety and property of our customers and our business.

We use essential cookies and local storage to keep your cart and preferences working. Analytics cookies are optional and set only with your consent. Full details are in our cookie policy.

Order records are retained for as long as needed for warranty service, accounting and legal obligations — typically seven years. Enquiries and unapproved reviews are kept for 24 months. You can request deletion of anything else at any time.

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to object to or restrict certain processing. Residents of the UK, USA, Canada and visitors everywhere may make these requests by emailing us — we respond within 30 days.

You can opt out of marketing emails at any time using the unsubscribe link in any message. Transactional emails about your order will still be sent.

Data in transit is encrypted with HTTPS. Access to production data is limited to staff who need it. No system is perfectly secure, but we review our practices regularly and notify affected customers if a breach ever occurs.

Our website is not directed at children under 13, and we do not knowingly collect their information.

We'll post any changes on this page and update the date above. Questions about privacy go to sales@globalrvsandcaravan.com or through your nearest agency.